Policies

Catertrax/Tapestry, Inc.

Terms and Conditions

• Delivery times are from 8:00am to 5:00pm. Orders requiring services before or after delivery times are subject to additional Staffing Charges.
• All orders MUST be placed by 2:00pm the day before the date of the service to ensure availability. Late orders will be subject to changes based on product availability and incur a $50.00 late order fee.
• Orders placed the day of the event are subject to Chef's choice and will incur a $75.00 rush fee.
• Adjustments to packages, such as additions or substitutions, may be subject to additional charges.
• For items where a minimum guest count applies, the minimum will be charged, even though a lesser number is ordered.
• Orders cancelled/rescheduled to a new week after 5 pm on the day prior to event will be charged full amount of order.
• Orders cancelled/rescheduled to a new week after 5pm 2 days prior to event time will be charged 50% of the total ordered amount.
• Specialty items ordered will be charged the full amount regardless of order cancelation.
• Orders requesting China will incur the cost of the rental.
• Equipment missing at time of pick-up will be charged to the guest.
• Kosher menu alternatives are available and require 48 hour notice.
• Special Event requests require a minimum of 72 hour notice, but it is highly recommended that you contact us at least two weeks in advance to guarantee availability of menu items and staff.
• Special events may incur charges for staffing and rental needs.